imesh 2013


The use of information and communication technologies to connect citizens with government is considered to bring greater access to information and increase levels of participation in the democratic processes of government.  e-Government enables ordinary members of the public to contribute to governmental debate and decision making, as well as enabling citizens to accomplish official tasks with greater ease, and raising the level of responsiveness, accountability and transparency of governmental processes.  There are also environmental benefits to be realised from electronic government through reduced use of paper, and less reliance on travel (e.g. to government offices) for completing tasks. Social media enables greater democracy through integration of mass opinions (e.g. e-petitions) to be presented to decision makers, while government offices are able to reach out to the young though social networks and mobile technologies.  Along with these stated benefits there are many concerns that accompany increased reliance on digital processes for conducting official actions:  issues of privacy, cost, reliability, access and control are major factors to be addressed to allay fears among citizens. For remote locations, for poorly literate citizens and for those who cannot afford internet facilities and new smart technologies, e-Government has the potential to  exclude certain factions of the population, and thereby limit the levels of representation. Where services become entirely reliant on electronic channels, particularly essential services such as social security, there is a strong possibility that these servies become unattainable for those in poverty and in the greatest need, or at the least the potential is there to create an imbalance in favour of the wealthy to the detriment of the poor and the disadvantaged. Notably, while developed countries have adopted e-Government enthusiastically to improve the well-being of their citizens, the developing nations have lagged far behind. Questions of special interest to this conference include: How sustainable is e-Government for developing nations? How does e-Government support social diversity through equality of access and representation? How is the well-being of the disadvantaged considered in the progress towards digital democracy?


Models of implementation, readiness and maturity of e-Government
Case studies of developing and developed nations
Approachs to increase use of e-Government services in technologically deprived communities
Models of adoption and penetration of e-services
Strategies for introduction and expansion of e-Government in developing countries
Benefits and problems of e-Government in traditional communities
Culture effects on participation in e-Government amongst different demographics
Technology’s influence on the democratic and consultative processes
Access to e-services, trust, and identity authentication
Role of e-Government in social and economic development
Effects of e-Government on poverty, diversity and well-being
Implications of e-Government for sustainable communities
Digital economies and global trends
Social inclusion, accessibility and equality in e-Government processes
Implications for the digitally suppressed and disadvantaged
Ethical, legal and security issues in the use of e-services


4 thoughts on “e-Government

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